11/1 Television broke
Called LG, and they provided us the name of R&R Electronics in Apache Junction, AZ
R&R was to come out to my home 11/13, no show, no call.in reviewing some of the other complaints, this seems to be a regular practice and then the excuses started.
11/12 SService provider promised to pick TV up 11/13, no show no call.
They had excuse, came to pick up 11/16,
No word since 11/16,
Called 12/1 Not even looked at yet, service provider said you are not the only one who needs assistance. Asked to speak with owner Dottie, never called back.
Called 12/2 left another message for dottie, never called back.
Called 12/3, called Dottie still no return call.
Called 12/4 she finally picked up.
Told me that work was authorized by LG Friday after Thanksgiving. Expect parts in 12/7 I should have TV by Saturday 12/12
On 12/12 Store closed. Lied to again.
Called Dottie again 12/14, Rosie said Dottie did not lie about Saturday. Dottie not in yet, left name and number for her to call.
Parts on back order.
No call back from Dottie.
Reported them to the better business bureau, Surprise, surprise, they are NOT a men=mber of the BBB. That's because only reputable company's belong...
R&R responded to my complaint with a complete fabrication of all of the fforts they made to "help" me and that I was unreasonable... I guess so is everyone who has complained!!!
Here is my response to the Owner "Earl"
Dear BBB:
My apologies for the piece of trash you received from Mr. Earl Rolph, owner of R&R Electronics.
First and foremost, I have never even heard of Mr. Rolph, never mind having spoken to him. The reason for the insistence in speaking with Dottie is that when we first spoke on November 13, she indicated that she was the owner Hence I asked for her.
Second: As previously indicated, R&R picked up my television after a no show, no call, on 11/16 to pick up my television. R&R representative told me my set would be back in 2 WEEKS!!! I never spoke with anyone at R&R until 12/1, when my set should have been ready, again per their representative. I made calls 12/1,2 & 3 with no response from ANYONE at R&R. I finally was able to speak with Dottie on 12/49, at which time she indicated that the warranty dept for LG just approved the parts 11/27. She went further to advised they they expected the parts by 12/10, they would fix the set and let it run for a day to make sure it was working and that I would have my TV on Saturday, December 12/12. These were Dotties exact words. I called again 12/14 to get the status of my TV set and was told by Rosie that Dottie was out sick and that the parts to my set were back ordered. Although Mr. Rolph claims in his fabrication that they call customers to advise of back ordered parts and so on, I have no received one single word from R&R until I called on 12/14. They have had my TV set one month.
LG has been notified of this companys poor performance and fabrications as well. They have indicated they will be removed from their recommendations.
I have kept meticulous records and have documented everything. I would like to see proof from R&R that they have called me to advise me of the difficulties they are having with the parts.
All I have ever asked for from this company is that they keep me informed of the progress. Dont give dates and times and then never follow through.
I am unsure of the business practices this company uses and quite honestly, I have concerns about my TV set even being there. It is either incompetence or deliberate. Scary!
The first call I ever received, after 7 weeks was the call back when I requested my unfixed set be returned to me. They were more than happy to oblige... They did nothing but waste everyone's time. Unsure how they remain in business.
Lisa
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