On May 1st of My wife took my Van to SEARS to have one tire replaced. While SEARS had the van on the lift, they allowed an employee to drive a Jeep into the shop. It turns out that the employee did not know how to drive a stick shift, and he lost control of the Jeep, knocking over an engine analyzer, the tool box, and my van up on the lift. My van fell off the lift onto the Jeep roll bars and rolled onto the floor. The damage that was done has completely totaled my van.
When I arrived on the scene, the garage manager told me what happened and then told me the employee responsible did not know how to drive a stick shift and he apologized for the incident.
The inspector from SEARS who came out to look over the damage, was smoking a cigarette the whole time he walked around the vehicle. The Manager of loss prevention who took a full report, refused to give me a copy, when I asked him for one he replied "no Way!"
I have written numerous letters, e-mails, phone calls, and have attempted to contact SEARS for over a year and not once has anyone from SEARS ever! Returned a letter phone call or e-mail.
After consulting with 18 different attorneys I still have not gotten any settlement from SEARS. They have ignored the entire incident and treated me as if I don't exist. My van was assessed by two different insurance companies, and valued at $18,000 to $22,000, and I have received nothing from SEARS to compensate me for the value of my van!
My next plan of action is to send this story to every E-mail address in the country and see how they respond to that. Otherwise I am out of options with attorneys and with SEARS.
Names and numbers of SEARS people:
District Gen Manager of SEARS: Larry Viands (714) 283-2338
Garage Manager: Beto Antunez: (805) 569-6710
Automotive Manager SEARS: Lucio Gonzales (805) 569-6728
Sears District Manager: Tom Peake
President of SEARS tire Group: Bill White &/or Allen Lacy
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