I took my car into Arie Nol, Nov 3 for a miss firing cylinder while my car was in their shop they also did a tuneup, which I'm not sure if that was completely necessary or not.in the process of doing the tuneup they took my lifetime K&N air filter out and replaced it with a regular paper filter. When I went in to pick up my car I didn't even pay attention to what they listed on workorder 53004 $499.13 of the parts that they replaced, I just paid it and left.
On April 14 I need my oil change and my friend that normaly changes it was busy so I took it to Performance Plus for the oil change. I get my oil changed when my car tell me to which is longer than 3 months. The normal time frame over the last two years is every 5 months. I explained to Mark that the car has a K&N air filter in it. Mark at Performance Plus wasn't busy so he said he would check the K&N air filter out, to our surprise I no longer had a K&N air filter in my vehicle. Not thinking about it, Mark said that the K&N sticker should not be on the outside of where the filter goes, so he removed the sticker and though it away. Two days later I called Jeff Nol and told him that I had my car into his center in Nov. And wanted to know what he did and what parts they replaced. He found my workorder and named the parts, when he got to the air filter I said that's the problem because I had a K&N in my vehicle. He proceeded to say no you didn't because my guys know better not to throw them away, that they have the kits to clean the K&N and they wouldn't throw it away. I said well they did because I explained when the car went into his shop it had the filter in it and now it doesn't. He said that I took the car some place else since Nov and they took it out. I told him that the car has not been serviced any where else since Nov. He started yelling at me and said your car did not have a K&N when you brought it in.
On 5-5-09 I went back to Performance Plus and had Mark wrote up a statement of what happened while my car was at his shop and explained about taking the sticker of my car.
My proof to Mr Nol is as follows: The original receipt when I purchased the K&N air filter 8-14. The credit card charge on my GM statement. The box for the filter & cleaning solution plus instructions for installation & cleaning. Two years of receipts of my oil changes showing that a air filter has never been purchased. A statement from my friend that changed my oil that he has serviced the filter for two years. His statement that on Oct 15 which is 18 days before going into Arie Nol's center my car had the K&N filter in it. A picture showing were the sticker was on my air filter holder. I reported him to the BBB & ASA, never heard from the ASA and the BBB just closed the case because Jeff Nol would not reimburse me 100.00 for a new filter and have it installed someplace else or he wouldn't replace the filter and install it there with me precent. Over a six month period I spent almost 900.00 on car repairs at his auto center and he can't show good customer relations and replace a 50.00 air filter that he shouldn't have taken out in the first place. I have a 2000 LeSabre, Buick and you know I'm going to have more repairs in the future, and he wouldn't admit that his center made an error.
I have also heard from the lady at Advance Auto Parts that she knows several more people that has had problems with the Arie Nol Auto Center. It's not right that he's getting away with his bad service, taking things out of people cars that he shouldn't and treat people the way he does by calling them a lair. I have proven that he is in the wrong and he still won't make it right.
I am trying to spread the word but I don't know how much I can do on my own, therefore your help would be greatly appreciated.
Thank you
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