Pep Boys had advertised an oil and filter change on cars for $19.99 after mail in rebate.
I took my car to them and after they had drained the oil, I was told that they did not have an oil filter for the car, but if I could get them the oil filter in stock, they would give me a refund on the oil filter. I called my father to bring me a oil filter which he bought from Auto Zone and gave it to me. They installed the oil filter and filled up the oil.
When I saw the bill, it was for $45.23, breakdown as follows:
Customer supply oil & filter package
Customer supply oil & filter labor $18.00
QT-5W30 PENNZOIL OIL 7qty $3.89 $27.23
Total $ 47.61
I could not understand how my bill had jumped from $ 19.99 less the cost of filter as it had been supplied by me to $45.23, and was told that since my car took
7 quarts of oil, I did not qualify for the $19.99 package. Also since I had brought my own filter, I had been charged the standard labor and materials charges.
I felt I had been totally ripped off as I was given the impression through out the time I was there, that I did not qualify for the $19.99 oil change.
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