Protium Fuel systems advertize their products on this web site http://www.protiumfuelsystems.com / and claim to be one of the leading suppliers of automotive Hybrid kits that generate Hydrogen from water to save fuel consumption
Having visited the web page and exchanged some correspondence with the company on 3rd June payment was made via Paypal for a complete kit to be delivered to me in Jakarta Indonesia where I work.
After much delay and numerous emails inquiring as to shipment the kit was finally sent on 31st August THREE months after the order and payment. I received the shipment on 27th of September.
To start with, two components that were paid for were NOT included and there was a letter in the package stating that those items would be sent separately as they were on back order.
One of the items, a float switch, though not vital was a desired item for safety.
Subsequently on 18th October, after many more emails ONE of the two short shipped items was received and I was able to start installing the kit.
Installation again required many emails to Protium to obtain clarification of unclear and contradictory installation instructions.
The installation of the kit was finally completed on 22nd October but did not work no Hydrogen was being produced.
One of the claims by Protium was that the Hybrid kit they supplied was specially designed to generate Hydrogen from pure distilled water and they warn against using any catalysts or additives.in fact on there web site they have warnings about then dangers of cheap kits that use baking soda and other catalysts to help Hydrogen generation.
Protium's response to my inquires regarding the non functioning kit was surprising they asked me to add a certain amount of TAP water to the pure distilled water that I had been using.
By end October having tried all available options and failed to get the kit to work, including having had a component fail and having still not received the remaining short shipped component, I gave up and asked Protium how I could make use of their advertized unconditional money back guarantee in returning the kit.
The response was simple return the kit (an address was provided) and a full refund would be made.
On 3rd November the kit was shipped back to Protium by courier (at considerable cost) and confirmation was received from the courier that the parcel had been delivered to Protium on 10th November. This information was communicated to Protium by email on 18th November.
Thereafter the only responses I received from Protium were automated confirmations of receipt of my emails no information on my refund was forthcoming.
On 1st December I complained to the FTC and my complaint was entered into the Consumer Sentinel, a secure online database available to thousands of civil and criminal law enforcement agencies worldwide.
I notified Protium of my action by email dated 1st December and did receive a response from the Warranties Director stating,
Hello..., I apologize, I have been out of the office all last week. I have been told that we are still in the process of reviewing refund requests. As soon as I hear anything about the status of your refund I will let you know. Aleta McClintock Manufacturing & Warranties Director.
A further reminder email was sent on 3rd January and an auto receipt confirmation received but so far no reply or refund has been received.
Farouk
Jakarta Timur
Indonesia
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