I placed an order on June 7 online and received a confirmation and paid for express shipping. When I tried to check the status of the order I was never able to obtain any information on the order at all. I sent an email inquiry on June 13th, but had NO response.By early August I had given up (almost 2 months). Order arrived on August 4th.By that time there was no need for the item and in addition it was unsatisfactory. I contacted them by email for return instructions on August 9th. Again no response until August 18th. Although the information in the package indicated there was to be a prepaid return label, none was included. I then returned the item at my expense on August 10. The email of August 18th indicated I needed to supply them with the postage information to receive the refund. I promptly sent them that information. I was credited with the cost of the original item and the "express" shipping to me, but I am still waiting for the refund on the return shipping of $10.47. An email dated August 29 by Charlotte indicated I would receive the refund as soon as they received the information (I mailed the requested info on August 27). As of Nov 21, I have still not seen the refund.
Also numerous emails have been sent and in spite of their promise of 2-3 day response time I have yet to ever receive a timely response.
I would never use this company again and expect that a refund will be forthcoming immediately.
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