I am very little of the complainer and do not have a problem spending obese/oversize costs once they are justified but my AirTran encounter truly worried me. If there is a connect to additional AirTran luggage issues in my opinion the broker I'd in Kansas shifted from Philadelphia and "assisted" me aswell.
I flew to Dayton from Baltimore on Dec. 30 without any problems. Traveling house my luggage instantly turned oversized. Common Samsonite rolling luggage. The restriction is 61-inches and somehow the carrier that's flown for that previous ten years with zero extra costs is oversized. She calculated it at 62 ins also it was the fastest computing I Have ever observed. It was not crammed to capability and also the starting flap is gentle. I had been loaded to get a five-day journey and did not get material to pull house with me. I am not just one of the fools who turns up using the greatest bags cash can purchase and go to claim. I am a veteran tourist and understand how to pack nicely.
Obviously no boss is easily available and also the 45 minutes waiting to check on my carrier was receiving me sooner and nearer to the full time I have to be-at the entrance. It gets better since somebody had THE SAME carrier about the conveyor at baggage claim in Baltimore and was on a single trip. After I questioned if he settled an oversize charge he replied, "Why might I actually do that? This carrier is not oversized."
That which was AirTrans' reaction to my phone today? It'd to become looked after in the departing airport. There's no reimbursement. Envision the number-customer support representative saying this again and again. The charge isn't any longer $29, it is $39. AirTrans simply dropped a whole extended-family over one solution broker being rude and getting her poor day trip about the clients... The folks who eventually spend her. I really hope that $39 was worth the hundreds we allocated to routes during 2008 alone. She showed me spending only a little or perhaps a much more on another flight may be worth it to obtain excellent customer support with no extra costs once the impulse hits.
Hopefully they swimming the cash from their phony carrier costs to possibly spend greater repetitions more or obtain the types they've some form of instruction.
Here Is A backup of the e-mail I delivered previously:
I returned home on trip 459 from Dayton to Baltimore recently and that I am not happy with your flight. The wait of the trip did not bother me whatsoever. I am aware that climate, physical problems or issues of this character may and certainly will wait routes. Our problem was my luggage.
Since I Have travel frequently I'm conscious of fat and size limitations. I applied exactly the same baggage to travel to Dayton in addition to return but abruptly about the return trip the carrier was too big and required one more 39.00 charge to be delivered as oversized baggage. Used to donot believe the consultant was talking with me originally but using the individual in the next size. Our luggage is just a regular Samsonite luggage purchased from the department-store years back also it considered underneath the 50 lb. Control.
This luggage has visited all over the world but my distress occur since it didn't exceed the fat restriction, wasn't loaded therefore it was cumbersome (it had been a-5 excursion) and that I had simply flown on Airtran using the same carrier a couple of days preceding without any problem. Maybe if it were a brand new luggage that I'd never used-to travel but that'snot the situation.
I requested that it's calculated over and over in addition to demonstrating me what she was referring to. I informed her I simply flew to Dayton on Airtran using the same carrier the prior Wednesday. The carrier choose to go on Delta, Southwest as well as the commuter routes which are fairly little and had never been sacked by having an extra $39 charge for thisis measurement.
Because a boss was not instantly accessible and that I was rapidly consuming in to the time I invest in the entrance before a trip I'd to allow the carrier opt for it is recently utilized oversize tag.
After calling your 800-number I discovered my only additional choice was to hold back within the ticketing point again, demand a boss in the table, have my carrier taken off wherever it heads down to and allow them remeasure. I might have didn't include that while it was happening the brokeris other workers were looking to get her to possibly continue split or abandon for that evening by informing her they'd dominate and he or she was designed to have remaining 10 minutes ago, then fifteen minutes ago, then-20 minutes ago. One actually saw her measure and stated it is good but my broker experienced otherwise. Easily were a rude, noisy, vulgar client I Would take that my mouth gained that $39 charge. I got scammed. Your broker understood my choice to skip my trip after waiting atleast 45 minutes to check on a carrier despite the fact that I'd my boarding pass and had settled the baggage charge online wasn't an opportunity people might consider.
Because this problem could not be solved at Dayton and also the $39 charge I had been slapped with by your broker who should not have now been working but appeared to have some fun enjoying her sport, below I'm. I'd like my $39 delivered. I actually donot travel with obese bags, I actually donot possess some kind of unique baggage that meets dimension limitations, I actually donot get to the airport and blame the broker for that point, I actually donot get annoyed just because a trip is postponed. Possibly more administrators are essential in Dayton or teaching/reassignment for that lady who "assisted" me.
I had been nearly to the stage of allowing this move until my baggage arrived on the scene in the baggage claim. Could you envision what I believed once the carrier alongside quarry about the conveyor was similar? The crimson scarf associated with quarry and also the luggage label quickly recognized it. Obviously I'd to request the guy who acquired the bag if he was billed one more charge for that dimension of his carrier. There is no extra charge for him to travel in the same airport using the same carrier. There also was not a charge for the baseball carrier that was merely large. I said I was happy which wasnot quarry since the carrier was nearly as large as me after I noticed it at Dayton.
Maybe I look too good. Perhaps I ought to are becoming angry such as the additional guests who'd problems in the entrance. Perhaps I ought tonot have now been the relaxed individual when coping with a rude, unpleasant ticket counter broker.
Our extended family and that I began making use of your flight since the routes were more affordable compared to types we often consider. Our mom actually has got the same group of baggage that she obtained like a present from me and employed the big luggage when she flew below the week before Thanksgiving aswell and also the evening after Holiday. Her title is XXXXXXXXXX from Dayton to BWI if you want to appear it-up and he or she wasn't billed a charge both.
Genuine costs do not trouble me but a rude ticket counter broker with humorous calculating abilities affects me. Her worthless justification that no additional flight or Airtran broker did their work for that previous ten years I Have flown using the luggage is trash. I work way too hard to pay for bogus costs. I travel too frequently using the same baggage to understand whenever a charge isn't correct. I'd like my $39 delivered in my experience. The charge wasn't justified as well as your broker took benefit of the outlines, insufficient a boss, the situation she put me in and her place. I don't prefer to be dime and dimed. I enjoy the fast interest your organization will utilize to solve this issue. The $39 charge could be acknowledged to either charge card which was utilized or perhaps a document check could be sent to the target above.
Thanks,
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