This is actually the notice I delivered to AirTran:
Expensive Corporate Complaint Resolution Official:
I'm writing to protest about an event that occurred while examining set for a return trip from BWI to Boston Logan Airport about the morning of Thursday, September 2.
My spouse and that I had examined in online hrs before our trip was planned to abandon and suggested that people'd each have one carrier to check on. We reached the AirTran ticketing table 90 minutes before our trip. Upon introduction, we proceeded towards the self service kiosk and joined our verification quantities. We each obtained our boarding passes, and patiently waited five, then twenty units for anyone to examine our bags for all of US. Lastly, once the feminine broker behind the table extended her individual discussion together with her buddy after five units, we and another tourist, whom we didn't understand, requested if she might examine our bags for all of US. Alternatively, she informed us that people'd need to consider the bags to a different broker. We both proceeded towards the region she suggested. Three individual brokers never actually created eye-contact around and extended their individual discussions. Therefore, we returned towards the unique broker. She again informed us we would need to visit another brokers. Whenever we delivered there is today a-line of five individuals before us. (The point wasn't unexpected because evidently 90% of AirTran workers' work-days at BWI focus on individual discussions. About the plus part, I did so acquire some instead DELICIOUS factual statements about among their times, therefore we are able to often enjoy that.)
At this time I had been acutely disappointed and RETURNED towards the unique kiosk to protest concerning the service-we'd been receiving. It had been now over time when my spouse and that I were happy to possess had our lives with this Planet cross-path with somebody who we shall always remember. Sadly, it had been for several of the incorrect reasons.
Bruce, among your beautiful Customer Support Authorities who you so happily market to be specially-trained and offered at all your places, started a training course of occasions that set you back two clients for a lifetime.
I would like to quickly interject that I'm a well-experienced traveler. Our type of work-in nationwide, non profit administration demands me to travel often. I recently recently transferred to Ma in the Baltimore region where I had been an associate of Southwestis Quick Rewards plan and gained numerous free routes. Therefore, imaginable my wide eyed hopefulness after I recognized that the low cost provider, AirTran, flew out-of Ma to a lot of of the locations I have to proceed. But, I digress.
Bruce, Bruce, Bruce. After detailing the number of customer support problems we would simply experienced, Bruceis first remark was to chastise us that after we look at a kiosk we should not abandon. (Nevermind that people were informed to depart the kiosk 3 times from AirTran's personal Dear Abby.) Then he begrudgingly chose to examine our bags for all of US without uttering one-word of apology for what we would experienced.
Your first bag was a little duffel bag, no issues. But, Bruce was decided to ensure to get rid of us as clients. Carrier two is positioned about the size. Bruce spots an unpleasant laugh on his encounter as he appears towards the size in maniacal expectation of our carrier being obese but, alas, it was not. Bruce's laugh fades. But wait! Bruce is not done yet. There's nevertheless a method to find retribution. Probably the carrier is, watch for it... OVERSIZED
A short stop here once more. The carrier under consideration continues to be utilized in routes on AirTran along with other companies at least 50 occasions, including our beginning trip from Boston to BWI.
Back to Bruce. Bruce stops two distinct table brokers from their essential are gossip-mongers to request a tape measure. Subsequently, with lightning-speed, Bruce steps two measurements of the carrier, the peak and thickness (not level). Then he, somehow with just getting two dimensions, decides the carrier is 63 inches. Lastly, Bruce has people in his clutches. A $29 charge is certain.
After showing Bruce that people had no difficulties examining the carrier when traveling from Boston, he suggested the table broker in Ma was not performing their work and pushed AirTranis cardboard luggage plan stay into my spouse's experience. Bruce might have believed that being truly a condescending blowhard works together with ladies in their own individual existence, although not my spouse. He's fortunate that she did not find another devote Bruceis body to place the tape measure where he'dnot lose it again.
At this time, I understood there is no fighting with Bruce the Bully. I settled the $29 on my charge card and we boarded the airplane. Since I Have had an opportunity to analyze the carrier, I understand that it'snot actually oversized. It's 28' high, 21" broad, and 11" deeply. Quite simply, 60".
I've questioned the cost with my charge card business. I demand that my $29 be returned in addition to a notice of apology from Bruce the Bully's boss. Sadly, I'd arranged two routes with AirTran before this event happened. Until I get the reimbursement and also the notice, in addition to much-improved customer support on my next two routes, you are able to be assured they'll be our last flights actually with AirTran.
I've cc'd the Washington Postis Arriving and Heading area in addition to the journey publisher and writer for that Boston Globe. Because there has to be countless additional unhappy AirTran clients, I really hope that they can recall this notice when a large number of others appear.
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