Unfortunately I purchased from AutoPartsGiant.com not knowing how bad they were. I wish I had known about Usa Consumer Complaints.com beforehand!
11/14/08, I purchased an air pump and was immediately charged $221.30 on my Mastercard debit card.
11/24/08, no update to my order. Their website still said that it was a "New" order.
11/24/08, I called them (no answer), and I e-mailed them (no reply).
11/25/08, I contacted the following 3 people to get something going:
1. I went to my credit union where I have my Mastercard checking account debit card and filed a fraud report. It was fast and easy. If you paid with a regular credit card, immediately call and file a fraud report with the credit card bank. They have investigators in their fraud department for this sort of thing, and insurance to reimburse you when they determine that fraud really occurred.
2. I filed a complaint with the Better Business Bureau. Http://us. BBB.org. Guess what, AutoPartsGiant.com has had 686 complaints filed in the past 36 months!
3. I found the California Attorney General's website and filed a complaint.
Http://ag.ca. Gov/consumers/general.php.
11/26/08, AutoPartsGiant.com sent me an email stating that they shipped my order. But no UPS tracking information has been provided. Who knows if they really shipped anything at all. Maybe my filing a fraud report at the credit union got things going. The credit union said they were going to contact Auto Parts Giant to see what was going on.
We'll see what happens, and I will definitely update this report if anything changes.
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