I unfortunately got stuck with this completely unprofessional company, because I had the need to transport myself and my child to my everyday errands and I was young I was not aware that this company only deals with individuals with bad credits etc. Which under their assumption gives them the right to harrass; break laws and not have any type of professionalism at all my story is the same as many in this website as well as in complaints.com and many other websites that allow you to report business that are no good.
The problems with this company started from the beginning not to mention my payments have always been on time and I was not behind until just recent, when the payment became overdue westlake CSR's took it upon themselves to contact anyone and everyone the could and notify them about my financial situation therefore disclosing everything that is meant to be private. This was so ridiculous that everyone but me knew they were supposedly repossessing the vehicle.
When I contacted the company everyone was rude... Then when asked to speak to a supervisor I would just hear the dialtone, and everytime I spoke to someone they gave me a different account balance, I dealt with these people for a week straight and everytime I talked to them they said unless a payment was made they could not help me, to the point that even after the payments where made the SUPERVISOR said "Im sorry there's nothing we can do, the order for the repossesion will remain on the vehicle" " you would not be in this situation if you would have made your payments on time!" Now the payments have been made and they're still trying to take back the car I dont know what to do.
Finally after doing extensive research I found their history so I decided to stop wasting my time with these individuals and try to contact their corporate office but found it funny that everytime I asked for that information it was denied to me or they would just give me their own customer service number.
I do intend to proceed with legal actions against this company the emotional distress, embarrassment, and harm to your credit that this company commits is something that no consumer should go through especially after years of being faithful to a company.
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