Usacomplaints.com » Cars & Transport » Complaint / Review: Wells Fargo Auto Finance - Violating consumer rights and our SCRA rights, and harassing husband while in IRAQ. #372031

Complaint / Review
Wells Fargo Auto Finance
Violating consumer rights and our SCRA rights, and harassing husband while in IRAQ

Wells Fargo Auto Finance has been harassing us. I financed the vehicle using my detailed 12 page power of attorney while husband is overseas in Iraq working with the allied forces. He was injured while overseas, and we fell behind. Calls in excess of 25 per day, and after 9pm at night ocurr daily. Messages left on my answering machine asking me what is going on in my head, what is my frame of thinking, accussations of hiding behind my message recorder, contacting my elderly in laws (ages 70 & 90 yrs) and asking them various personal questions.

Located my husband at his new camp in Iraq, and speaking with his workers. Asking them about his work hours, his marriage, exactly where he is located.
The foreign workers let my husbands boss know that these calls were coming in, and that they didn't know what to tell this wells fargo company. Husbands boss told husband to handle his personal affairs. Husband called Wells Fargo, and told "Matt" to stop calling, that it was costing him his job. Matt said, "okay", but continued to call, and also leave detailed messages.

Was told by a W.F. Supervisor that the SCRA would not save us. I told them he was injured, I sent his travel orders to them, told them prior to the injury we were on time. They said, "what does your personal problems have to do with the fact that you signed a contract with us?" Demeaning messages left on voice recorder while company is visiting my home. A friend has recorded most of the phone calls, one of which I was asked what my husband is doing with his money because he makes good money, and should be able to afford the vehicle. We are at 21% interest, and pay almost $900. Every month until we fell behind. Have full coverage, which puts our total monthly payment to almost $1000.00 per month.

Most messages have been recorded, and I still have copies of the messages that were left. I am seeking a good attorney at this point. All of this has affected my health, my husband is concerned and upset, my kids check every morning to see if our 2005 Chevy Tahoe is still parked in the driveway. I am frustrated, disgusted by their actions, and feeling violated. I am certain that we have a good case. The question is how to find a good attorney who can review the messages, all of my correspondance, and the fact that my husband was located somehow in Iraq, when I have a power of attorney on file, and the asking of such personal questions to my husbands foreign workers. What to do??


Offender: Wells Fargo Auto Finance

Country: USA   State: Arizona   City: Phoenix
Address: P.O. Box 29704
Phone: 8887756157

Category: Cars & Transport

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