As a employee I have witnessed ripoff schemes such as billing customers for work not performed, services involved won't have replacement parts so it's difficult to prove. For example, fuel injection flushes-$170, front end alignments-$100 to $300, clean and adjust brakes-$50, refinishing brake rotors when they are being replaced-$90. Refinishing brake drums when they are being replaced-$90. These are just a few examples of the daily practices at automotive diagnostic centers, they have three stores that are run the same way.
Upon entering the service write up area you see a overload of certification plaques, most of them are false. This is a high turn over shop due to poor employee treatment and they copy certifications to display long after the employee has left for a better job. There uniforms also have a overkill of certification patches, most of them are false.
When a skilled mechanic is hired they notify there laundry service of certification patches needed, then have them sewn to all mechanic's uniforms. Yes, you can have a person who hasn't a single certification working on your car displaying a master certified auto technician patch along with AAA approved service and others too. Shouldn't you be so lucky!
You won't get a estimate in writing, they trick you in to verbal agreements. It's not uncommon to find your repair bill has exceeded a verbal estimate by hundreds or thousands of dollars, only to get a reply of "I thought you wanted it fixed". They do not accept checks, just cash-go figure!
Working for them is a nightmare, I wish I never heard of them. The treatment of there employee's awfull, in one year i have seen 20 people come and go. I can't wait to find a better job and put this ripoff place behind me.
Beware of all three Automotive Diagnostic Centers. (Marysville, MountVernon, Monroe)
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