Taking a flight from Cancun to Boston with a layover in Ft Lauderdale, I arrived in Cancun International Airport and was returning a car rental. This took longer then I anticipated and got to the terminal 65 minutes before my flight. I could not find the Spirit counter and when I finally found it, a few ladies told me that I had just missed the spirit staff by a hair. I immediately rushed looking for the Spirit office. This small woman named Yarenia Landau came out of the office and I told her that I had just missed her, if she could please check me in. Mrs Landau immediately began screaming at me saying that I had missed the flight, and I would have to pay 90 dollars, but that maybe the next flight was sold out. I was also worried about missing my flight from ft Lauderdale to Boston, I couldn’t believe it, and she immediately began telling me bad news and screaming at me for being late. Not very good customer services, usually offering a solution is better.
I know that I was late but Miss Landau refused to make an exception and check me in. That is fine but she was being very rude and raising her voice. Then Miss Landau resorted to lying saying that her boss had told her not to check me in. When could he have told her that? Then I went in looking for her boss, he was another man sitting in his desk and also began screaming at me and blaming me for being late. I explained that I understood I was late but I needed them to give me a solution to my problem, and stop blaming me. The supervisor guy understood that blaming me was not solving my problem and he asked Miss Landau to take me to the counter and see if a next flight would be available for me. This woman did it but was not being nice about it. She was making faces and noises. 45 minutes till my flight took off, she could have still checked me in. Considering I wasn’t even checking a bag, I only had a small carry on.
Instead she charged me 90 USD and was able to squeeze me in the next flight, which was in time to catch my connecting flight to Boston, this flight had plenty of seats so her telling me that it may be full was very scary, and she didn’t even know how many seats where available. I blame myself for being late but blame the staff for having bad customer services skills, and for lacking common sense. Also the way this woman spoke to me screaming about the 90dollars, saying the next flight was full, and giving me a lot of negative comments just really alarmed me.
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