I worked at all three corporate stores. When I first started working there I was told to fix the vehicles as if my wife were going to drive them. I thought how could a place that thinks like this have such a bad rep. Well as the years passed and I went from the store I started at to the main store the value of the company switched from customer satisfaction to the bottom line. As usual you start out with a good idea and it gets turned around by corporate greed. I went from fixing the autos to fixing what had to be fixed to sell it. The little power struggles in the company just made these issue worse. One of the companies supposed policies is promote within, unless you a technician, no matter how hard you work to go up the ladder you'll always be their peon. I recall times when I've repair vehicles with duct tape, and window caulk. Yes customer cars and this was what I was told to do. When and if you go to buy a car expect 18 to 20 percent interest and you probably won't know what the total price of this vehicle is till your poised over the final paper with pen in hand. They do NOT replace major components with ANY rebuilt parts they are salvage yard parts. Engines differentials are all replace with JUNKYARD PARTS!!! I know I did it at the main store for over three years. Not a franchise store but the MAIN CORPERATE STORE! Another supposed value is truth and honesty in everything that you say and do. Except when it isn't convenient for the bottom line. And when you think they should just trade you out of the lemon you've got and they give you the supreme run around. Remember the company president backed his Hummer into a guy’s truck out at his house and just gave him another truck from the main store inventory. Once you sign the papers, they have you! You have no recourse, believe me they've been doing this for years and they have some very smart lawyers and financial advisors on their payroll or in their pocket.
I highly suggest you look for that GOOD CAR anywhere but at J D Byrider!!!
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