I've been a J.D. Byrider customer for 2 years and I can't believe how they are treating me.
My problem.in September of I took my van in for service along with a descriptive list of problems my van was having. On my list I put down that the service engine soon light just started coming on and the transmission needed service along with a few other things.
Well, I got my van back 1 week later in worse shape than it was before I dropped it off. The light was still coming on, the van started shaking when you drive at 40mph, noise started coming from under the hood, among other things. My baby was a mess when I picked her up.
It's now 6 months later and I am without a vehicle. The transmission went out on 3/17/05 and I had it towed back to J.D. Byrider on 3/18. What's the cost to repair the transmission you ask? They want $1,500 to fix a transmission on a 1995 mini van.
J.D. Byrider says, because I've been such a good customer, have made my payments on time and have only 8 months to go before the payoff, they have an offer for me. They are going to let me trade my van in for something nicer, keep my same monthly payments, and keep my payoff balance the same.
Problem is there are no cars on the lot within the same price range as my payoff balance. They have had my van for 2 weeks now and I have nothing. I'm making payments on a vehicle that I don't have or will ever get back.
I've spoken to several people at J.D. Byrider and I feel like I'm getting the run around and no one to help me. I've called every day and get the same answer, "give me a call tomorrow". When I do call I get the same response over and over.
On March 28th, Rene with CNAC asked me to come into the office to update my paper work for the trade in. She never told me to bring in any type of verifications. When I get there and complete the update, they tell me to call the office tomorrow so that they can check my references.
I called CNAC on 3/29 to check the status of my paperwork and everything was okay and for me to come in to get my car. I get to J.D. Byrider at 6pm and it was 6:50pm before anyone came to help me. I have spoken to everyone at this location except the owner himself. I've called but can't seem to catch him.
Sales manager-David told me on 3/28 that he had four cars ready to go. When I get there on 3/29 he said all the cars on the lot were not within my budget and there were 6 cars with yellow stickers going for repair. He had no trade for me to match my budget and to give him a call on Friday.
I really need someone to help me and answer some questions.
J.D. Byrider to this day have not apologized for the loss of my vehicle, because they know their service department broke my van. They charged me $550 for repairs they never did.
I guess when your a company you don't have to apologize to your customers, just give them a trade and call it even. Well it's not.
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