We came in on 3/31/08 I was told I was approved for 0 money down on two vehicles a truck and a car. So we got there and I was appalled at the treatment we received from Steven Reed. He was VERY rude to me and my husband. But we stuck around only after we told Valentino that we are NOT dealing with Steven anymore that night because of his demeanor towards us. He agreed after we told him that also Valentino heard the first comments that were rudely made towards my husband who had not even gotten one word out of his mouth. This was totally uncalled for, since we had just arrived and were buying TWO vehicles from you guys. Anyway we worked the deal SIGNED all the papers that night. We had to take the vehicles back to get gas in them and cleaned because they didnt do it the night before because we were there so late. Well when we got there Steven told us that there was a problem with my income which HE calculated anyways he said they needed $3800.00 down. Anyways we told him We had already signed all the papers and took the vehicles home with the notion that it was a DONE DEAL. How wrong we were. He again was VERY rude and loudly degraded us in front of other customers. So we decided to just cut our ties with Bill Heard and got our car back and left. Im sorry to say that my experience with Bill Heard was nightmare!!! And we WILL NOT be back!!! Steve told us whatever he thought sounded good on the phone to get us in there and then trick us in the end by asking for money down and just talking to us like second class citizens. I couldnt believe the way we were treated. I WILL NOT be recommending Bill Heard to anyone I know!!! Sorry, but that experience left a very bad taste in my mouth after all this is my 2nd bad experience car dealerships. Before I even drove up there I had read on the BBB website that Bill Heard 138 complaints in 3 years but I decided to go ahead and give you guys a chance to earn our business, BOY was I WRONG!!! I shouldve never come to Bill Heard. I cant believe that Steven Reed sells any cars with an attitude like that. If you would like to know exactly what was said feel free to contact me and I will share the details of our ordeal. Thank you for your time I am mad at you or anyone else there just with Steven Reed. He has NO people skills!!! Whatever happened to the Customer pays our salary. Lets treat them with our utmost RESPECT? Hahahaha NOT at Bill Heard Chevrolet. Please feel free to forward this to your GM or Head manager so that he will know how steven treats your customers.
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