My car has now been in the shop for 3 days and I am still waiting on CARS to call the shop back. The technician looked at the differential and saw that it was damaged very badly. He quickly found a suitable used part at a nearby wrecking yard and called to tell me that he could get it right away and have the car ready to go by the end of the day. It was a good fair price also. $750 for a rear differential for a 2002 honda s2000 that had 20,000 miles on it.
Instead of just paying for it, CARS told him to tear it down and give a detailed estimate on how much it would cost to repair it. He told CARS that that was not necessary because he could see that it was badly damaged and that it would take time to put this estimate together. CARS said do it anyway and they told him that I would pay for his time to tear it down!
After tearing it down he sent back an estimate of over $3,000 to repair it. I callled CARS and asked them to just pay for the used part. CARS then said, "Not until we find one from one of our suppliers." Two days later they still have not even called him back. I finally had to email the shop and tell them to get the part themselves and just fix it. I then proceeded to see if anyone else had the same trouble from CARS and found that several others had the same experience.
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