By the way, guess who owns www.carmaxsucks.com... Who else
Carmax Business Services L.L.C.
12800 Tuckahoe Creek Parkway
Richmond, VA 23238-1115
US
After failing to make the repairs required on my new purchase, I told them had I known that, I might not have bought the vehicle.
The manager named Doug informed me that I had 2 days to decide if i wanted to trade it or "unwind the deal" as he put it. I clarified that in 48 hours if I did not bring the truck back, I would own it. He said yes, and even explained it to another manager named Matt.
The next morning, i tried to find in Carmax's inventory a comparable trade. They didnt have it, so I found another vehicle from another dealer.
I called Matt and let him know I was bringing the truck back as agreed. He said "ok, it will only take about 15-20 to do the paperwork". 5 minutes later, I'm still driving to the location to return the truck and Doug calls and says that I cant return it.
So, I parked the truck in front and Doug met me on the show room floor and explained that unwinding the deal meant an exchange, not a return. Exchange for what? They dont have the truck I came in to buy.
At this point i had the original truck for about 4 days waiting for my appointment, then it was in for repair for another 5 days, so it was in even better condition than it was when I showed up on their lot. The time from sale to now is all their responsibility anyway. Why wouldnt they make good on their word? Because they dont want to.
I bought another truck from someone else only because they told me they would "unwind the deal" till Thursday the 1st of Nov. I returned it on Oct 31st.
So, I called the general manager Paul Washington. He basically backed up his guy and said that I was stuck with the truck regardless of what his sales manager said. So, I called corporate and spoke to Dan in their their complaint department. I told him the story and asked him "what do you think when you hear 'unwind the deal', and he said 'well, I would think they were going to let you return it'. Good point Dan, I did too.
So, Dan calls and speaks with Paul, then calls me back and say he is going to agree with the dealership. So what happened to you understanding of "unwind the deal" Dan? Well, you are past the 5 day period allowed to return the car. Yes, because of the dealerships mishaps. The admitted that originally and extended the return window by 2 days.
Because of them, I now have 2 trucks and 2 car notes. Don't believe one word they say.
Next is a picket line and channel 4 news. How much money would they lose making good on their promise? None.
How much will they lose from a picket line in peak sales time on a Saturday? Countless dollars. Seems like the smart business decision is to take the truck and resell it. Its not like I'm going to make a payment. It's sitting on their lot... Out front... Waiting to be repurchased... Stupid.
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