I bought a Sears Master Protection Agreement for my TV which I had bought four years ago. I spoke a representative who told me that if I bought the Master Protection Agreement they would fix my television and if they weren't able to fix it than it would be replaced. My TV is relatively new and I thought that it could be fixed and wouldn't need to be replaced. A technician came to my house two weeks later and informed me that the TV wasn't fixable and left. I then called Sears again and spoke to a representative that said that since the TV was not fixable then it would be replaced. I called the next day wanting to know my I would be getting my TV and was informed that they had they couldn't even find proof of me ever purchasing a Master Protection Plan even though I had already been charged for it and had received my statement prior to speaking with them. I spent the next two days calling Sears and was then informed that they weren't even allowed to sell me a master protection plan in the first place because my TV had a problem and warranties are not sold on products that already have problems, and that it had been canceled, even though I clearly explained to your associates that my TV had a problem and that was the reason I was purchasing this protection plan. After being either put on hold for hours or just being hung up on, I finally spoke to an incompetent and rude supervisor named Ginny, ID # 540245 who told me that there was nothing she could do about it even though this was their mistake. Sears canceled my contract without my knowledge or consent, simply because they weren't willing to replace my TV. What kind of service is Sears providing? If the employees aren't knowledgeable about what they are offering than they shouldn't provide it. I have emailed my complain to numerous consumer websites to let others know that Sears is a very fraudulent and deceitful company and the only service they provide is lying to their customers. The bottom line is why they put me through all this hassle, if they had called me the next day and told me that they had made a mistake selling me the protection agreement I would have understood it. Why did they even bother to send a technician? Is this the kind of corporation Sears is...
Beware!
0 comments