I work both sides of the industry and can tell you I have never been talked to like I was talked to by a rep at drive. I worked at GMAC who is very conservative and does not ever talk down to their customers. I am a single mother and have found myself having to use a sub-prime lender due to credit issues. For the person stating fix your credit and you wont have to deal with scum like Drive, I hope you never go through a difficult time in your life so that you have to eat those words.
I am not going to make excuses I am an adult and in trying to face my mistakes I contacted drive to let them know that I was in a situation where I needed to send a payment the next day and then again another one within a 2 week time frame. Mind you, I am a skip agent and work for several repossession companies, I know the laws very well and am aware that I am in the wrong and do not treat the customers I speak with aggressively or disrespectfully, I just make them aware of the laws in Texas and what would be the outcome if they did not make payment or arrangements. Drive is not at all using the laws of Texas.
I spoke to a rep who yelled at me at least 10 times "where is the truck" without even taking a breath, she then asked me if I was ashamed of myself for not making a payment. I have a message on my voicemail (which by the way they are not allowed to leave a message on unless it spacifically states your name on the voice mail message that you create, and mine does not) her message was horrible! I then asked her why was she talking to me that way, and reminded her it is against the law to say what she was saying. The rep would not stop screaming so I had to disconnect the call.
I got home, looked up the company leaders, sent an email asking someone to call and listen to my voicemail message that their agent sent. I then received another call from another agent asking if I wanted a courtesy program to get me caught up on my delinquent balance. I told the agent of the last agents manner which she admitted was not right, and that my vehicle was not in repossession status for her to even request the truck. Where do they get these employees? Do they not train them the laws of collection before giving them a phone and a persons personal information? We should know what kind of person is looking at our social security numbers and drivers license numbers... I will let you know why after I am done with contacting an attorney on this case because I know what kind of people they are, I have an inside scoop just exactly what kind of people they are giving our information to and you will not like what I know.
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