I made payment arrangements with a representative regarding my late payments. A week later another representative calls me who was not the person I made the arrangements with, and started harassing me as to when I would make another payment. I told him that I already made payment arrangements and I didn't want to repeat myself. I asked him to look in the notes and he kept giving me smart answers. Finally I hung up on him and he called me back to which I didn't answer. A voicemail was left.
In the voicemail he threatened me to send my account to some other department which I'm assuming was for repossession and said that he was the only person I could work with on this matter. That is a total lie and I think he was saying this to scare me, which is not professional at all. If I made the arrangements and stood by them like I did, I shouldn't have to be harassed 4 times a day. If there is a lawsuit then I would like to participate.
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