I wish I had found usacomplaints.com earlier but I just came across it now so this might be a little late, so I'll just copy and paste all of what I have on my myspace blog and put it on here... This is the letter I sent to the state attorneys office in Michigan early 2007... Have fun reading it.
Hi to who this matters. The following is a letter I have sent out to HSBC via the Better Business Bureau just recently:
Hi BBB, My name is Erin and I'm helping my friend out. Please Help. Here's the complaint.
My friend and his mom bought a motorcycle from Metro Powersports from Canton, MI., and got a loan to pay for the bike through HSBC. The bike cost 6,999, however everything, interest and other fees, ended up costing over 18 grand. I said NO WAY to him. They called Metro to cancel it the VERY next day. A few calls came in and out for a few days. They kept getting the run-around eventhough Metro said that if there's any problem, they can cancel it and Metro would come and pick it up.
Soo a week later Metro didn't do nothing about it. They got the first bill later. And my friend called HSBC to get it canceled. He did, and they sent someone out and repo the bike. A few weeks later they received a letter stating that the bike went to another dealership in California and that they still have to pay off the remaining balance. My friend was frustrated he didn't know what to say or do.
That was all about two years ago. Last year '06 he was getting calls from dept collectors. He refused to answer them, and the few times he did answered them, he told them to cancel the bike, they never listen. Very bad customer service from these people. So in the fall of '06, he and his mom was summon into court, they called a lawyer in Dowagiac, MI to help.By the time the date came around, the calls to the lawyer came and went with the following:
Went to lunch. Or We're busy at the moment, can we take a message.
Yes who-ever lawyer they went to, didn't do such a good job of protecting the citizens of the State of Michigan.
Here's a bit more info on what has happen in the pass:
My friend has filed a complaint against Metro with the BBB in Detroit. All he got back was a letter saying "Buyer's remorse"
My friend was told by Metro that he can cancel the bike if they faxed in a copy of his MI Driver's License to Metro. He did, and he got a plate for doing so... What a LIE!
Now here's the situation right now:
They are in the process of finding a better lawyer.
His mom's bank account is now garnish by the State of Michigan.
Their taxes/others are garnish.
He and I are considering filing a complaint against the old lawyer.
Here's what I'm doing:
I'm considering sending a couple letters to the media.
I've sent a couple letter to my area political leaders, including Fred Upton (R) of Michigan.
I am now filing this complaint with the BBB against HSBC, and soon with the state attorneys office.
I'm very much considering blogging up this letter for the world to see. "your seeing it now myspace peeps": D
Here's my contact info:
Erin [email protected]
Here's My friends' info:
info withheld
Here's Metro's info:
Metro Powersports
44600 Michigan Av.
Canton, MI 48188
(734) 397-5880
Eric Rezendes is the sales person that said to my friend he can cancel for any reason at the time of the signing.
Here's the "fake info" on that contract:
HSBC Contracts
700 N Woodale
Woodale, IL 60191
there's no number provided, even calling 411 or "0" for HSBC Contracts got me to some bank somewhere else. He tried to get in contact with whoever was on that address to get it cancel, but got ahold of no-one.
Here's the real info:
Household Finance Corp of Nevada
P.O. Box 8873
Virginia Beach, VA 23450-8873
(630) 350-4000
Michelle Mosley is one of the workers there that doesn't know what the word cancel means.
(800) 803-9431
BBB Please help him and his family, this problem has gone far to long.
That's the end of the message... There was some words left out of the "short message to HSBC via the BBB" due to their 2030 character limit...
Here's my complaint number if anyone wants to look up the original message: #
Filed Here:
BBB of Greater Hampton Roads (Norfolk, VA)
586 Virginian Drive
Norfolk, VA 23505
Phone: (757) 531-1300
Fax: (757) 531-1388
Email: [email protected]
Web: norfolk. BBB.org
"after I submit this letter, I'm considering filing a complaint against Metro Powersports with the BBB in Detroit... Yes I know my friend has filed one before, but after getting a "Buyers remorse" letter, I can see how ignorant they are. How dare these people do business like that."
Me and my friend called this place before he and his mom got summon:
Magyar Law Office PC
107 Pennsylvania Av
Dowagiac MI 49047
(269) 782-9895
as I said above, when we called them, all we got was: Went to lunch. Or We're busy at the moment, can we take a message. Excuses after excuses...
I have nothing to do with this matter, however my friend is VERY! Dear to me and I will help him in anyway that I can. If u have any questions, feel free to e-mail me at: [email protected]
And no I won't be providing my address or phone number, however any messages/e-mails I get will be shared with my friend to put into his record. I will also post this letter on myspace and other blogs/social networking sites of mine because this is a serious matter that should not be irgorned.
Well that's the end of it... Hope u enjoyed it... Household is part of HSBC Bank that serves the New England areas..."glad that bank isn't in my area, I would have taken my cash out of there fast" I'll post updates on here if something changes.
Here's the update
HSBC Finance Corp.
961 N Weigel Ave
Elmhurst, IL 60126-1058
Telephone: (630) 758-4043
Fax: (800) 547-8646
www.corvettemastercard.com
www.hrsusa.com
www.Beneficial.com
www.household.com
www.orchardbank.com
www.unionplusloan.com
www.UPCARD.com
www.hsbcusa.com
www.HFC.com
..
Here's the Metro's Info in BBB database:
Search. Detroit. BBB.org/nis/newsearch2.Asp? ID=1&ComID=0332000013094326
Customer Experience
Based on BBB files, this company has an unsatisfactory record with the Bureau due to a pattern of complaints and unanswered complaints. The company has resolved some complaints presented by the Bureau; however, some complaints remain unresolved. Complaints on file with the Bureau in general concern advertising and deceptive selling practices issues.
I don't know as of this posting on usacomplaints.com that it's going to make much difference in our resolve... But as long as I keep posting it all over the net/media, hopefully my words will change one persons mindset on this matter.
I've gone around and checked all my family and friends bills to see if they have any bills with HSBC (Household) and or with anything to do with that company so I can get them cancel. I'm glad I don't work for them and that they can go straight to hell for doing illegal shit like that "same thing with Metro dumbass, they can go to". If anyone has an account with these people, well u do what u want... I know what I did and I've gone to everyone I know to tell them to cancel and not do any business with HSBC "my friend is going to everyone he knows to cancel their bills to HSBC". Go to that BBB link if u want to know more about HSBC and their bigger operations... I don't like shitty company like that and will never do business with them...
Erin
Niles, Michigan
U.S.A.
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