Complaint / review text:
Until you stop doing business with HSBC, I will spread the word to stop doing business with your company. What a total scam.interest free, until HSBC manipulates the numbers in your account balance to find a way to charge 22% interest.
Shame on Best Buy for continuing to do business with HSBC. Have your researchers taken the time to read the consumer feedback and complaints on the WEB? It is the same issues over and over! Hundreds of complaints are filed. Many on Best Buy's own feedback page!
My wife and I both had accounts with Best Buy, We had auto bill pay set up for paying our monthly balance. A payment was accidently sent to my wifes account. A call to HSBC and it was resolved, so we thought.
Two months later, they sent the payment back in the form of a check. We were then placed into the 21.16% interest rate bracket and charged late fees and deferred finance charges to the tone of $163.60. My God, HSBC are shameful, and do not deserve to do business in the US. Really! I hate HSBC, and Best But for what they have done.
I am posting this e-mail on Facebook, along with copies of my statements so people can see what you do to your customers. I have also filed a complaint in hopes an attorney will take the case and come after you. You will loose much more than $163.60 in business this I guarantee!