Complaint / Review
Metro Pcs
Ripped off by so called family plan

I started with metro pcs with the so called family plan. I had it for 5 people for about 6 months. I decided to take my phone number to Boost Mobile. So I had 4 phones on the family plan left. They never did stop charging me for 5 phones. So May 1 all of the computers were down for Metro Pcs. So you couldn't pay your bill. They didn't come back up until May 4. I called them to get the amount that I owed. I was quoted $5.60. I called Metro Pcs and paid that right away. I am thinking that was a low cost. Then I was thinking that was there way of reinburseing me for the months that they had over charged me. So on May 10, they shut the phones off for none payment. I had them turned back on for the 5 phone plan instead of for 4. They were still charging me for 5 phones. I could never speak to a human. The robot kept hanging up on me. The way that there customer service is I wouldn't recommend Metro Pcs to no one.

WILLIE
DETROIT, Michigan
U.S.A.