I authorized Phoenix Remanufactured Transmissions, 2620 N. Scottsdale Road, Scottsdale, AZ to install a remanufactured transmission in my 2001 Dodge van after studying a slick glitzy internet webpage showing state of the art facilities and equipment. The shop where the work was done however is a dirty little rathole in Scottsdale with a cramped un air conditioned installation area and technicians coated with grease.
These repairs took an excessively long time spanning over a month despite a verbal promise by the end of the first week. I suffered numerous promises of completion always with another excuse why it was not done yet. This caused extreme hardship due to downtime of my vehicle. When I picked up the van the shifter did not work properly and there was extreme vibration in the drivetrain accompanied by a burning smell. I had to take the van back to the shop and they admitted to incorrect parts being installed and they kept the van for another few weeks while they attempted to correct their original mistake. When I picked up the van again on October 5 the shop had left the windows open allowing dirty rain to damage the interior. The van was also covered in greasy hand prints. Both rear doors of the van contained large vertical dents that were not present when I had dropped the vehicle off for repairs. Phoenix Hard Parts claims that damage was already present on the back of the van, which is an outright lie.
There is excessive vibration in the drive train which will require another shop to address as I have no confidence in Phoenix Remanufactured Transmissions repair ability. When I asked for compensation for the body damage the shop manager told me they had another customer's van on their lot that had nearly identical damage to the rear of the vehicle. These large vertical dents are high up on the door and appear to have been caused by carelessly backing into a piece of equipment on their premises as there is no damage to the bumper whatsoever. The repair lot is cramped and small so it is no surprise it got damaged after sitting there for about a month. The management is hostile and rude and the repair personnel incompetent. They caused additional damage to the vehicle while it was in their possession and the repairs made to the transmission are unsatisfactory.
My advise to others who are reading this is to seek an attorney specializing in consumer matters before doing anything else as these people are clearly able to manuever around their own incompetence and mistakes while still shafting their customers out of thousands of dollars. A representative of Phoenix Hard Parts also implies that I am attempting to defraud them, essentially calling me a liar. For what its worth, I'm a good guy and I don't try to rip off anyone. They did this to me, then dare to call me a fraudster!!! I will see what my attorney says to do next and go from there.
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