Complaint / review text:
We purchased a rebuild transmission through Phoenix Remanufactured Transmission because we saw their ebay advertisement and thought it was a great deal.
The transmission never worked properly, froze up the first time it was driven, transmission was purchased 03/23/2006. Contacted owner Frank Kuperman who told us that his transmissions often have problems with the vacuum valve and to have our mechanic look first to see if that was the problem. Once our mechanic looked into the "re-built" transmission from Phoenix, our mechanic told us that it was the worst re-built transmission he's ever seen in his 18 years of re-building them. Among the problems were old warn out parts that still operated, but barely, medal shavings everywhere in the transmission. Our mechanic stated that it looked as if it was re-built enough to attempt to make the transmission operable for maybe 1 year. HMMM 1 year is the warrenty on Frank Kuperman's shotty transmissions.
When I called and confronted Frank he stated that now his warrenty is void, even though he instructed us to have our mechanic in Ohio look at the vacuum valve before we had to pay to have it shipped back to Arizona. Our mechanic contacted FedEx 7 times for a pick-up of the old core and Phoenix would not have it retrieved.
Phoenix Remanufactured Transmissions has cost me $1,800 because our mechanic had to re-build the already "re-built" transmission that we purchased from Phoenix Hard Parts.
This company and it's owner are complete scams and the Arizona Attorney General's Office needs to investigate how many consumers have been taken by these companies and their owner.
Frank Charles Kuperman, Owner of:
Silverado Industries, LLC
DBA: Phoenix Remanufactured Transmissions, LLC
DBA: Phoenix Remanufactured Transmissions Peoria, LLC
DBA: Phoenix Remanufactured Transmissions Gilbert, LLC
DBA: Phoenix Hard Parts Remanufactured Transmissions
DBA: Arizona Transmission Factory, LLC