I purchased a remanufactured manual transmission from Phoenix Hard Parts during the summer of 2006 after they promised they could supply the transmission in 5 days.
This transaction was a nightmare from the get go dealing with Frank Kuperman, the owner, John Decker, the manager, and Phoenix Hard Parts.
The story begins when I am told the day before the transmission is supposed to be ready that there is only a 40% chance that it will in fact be ready by tomorrow. Not good odds if you ask me. So I finally pick up the transmission a few days later from their hole-in-the-wall business establishment in the middle of the desert. I knew something was fishy from the get go.
First attempt - They supply me with the wrong transmission for a different model than what I had ordered.
Second attempt - Transmission not ready in time again. Transmission does not shift. What ever happened to the transmission being tested as promised?
Third attempt - Was not going to happen, so I asked for a full-refund and reimbursement of labor costs for my mechanic.
I received partial refund finally but I am still out the labor from installing a defective transmission as well as other costs for having my daily driver out of operation for over a month. Not to mention the time and money spent dealing with incompetent and deceitful scumbags. My core was even returned to me in pieces!
Do not do business with Phoenix Hard Parts. You will experience the most awful customer service, your calls will not be returned, will be cheated out of your time and money, and wish you had stumbled upon these reports before hand!
0 comments