I was in the market for a Nissan Versa. I was pretty much willing to pay 13,200 and after BSing me for a few hours they have agreed to accept this offer. They did not have the car but promised to locate it. The sales man, Ronald, stated that the car would be just like the one in the showroom which had wood trim. My car arrived a week later without the wood trim. What does Ronald say? He says oops I guess this is something we only do with floor models. Not that I care about this wood trim but the car is not as promised. Sure, I'd be willing to forget about this if the fun would stop here. However, this was just the beginning.
I was given a 20-Day tag and told that they would have my Plates and registration within a week or two. So 19 days later I have no tags and I called them. They said not to worry they are working on it. So here I am cruising with expired tags. I call every day and a on day 21 Ronald's manager Ziat said that he had my tags. I travel 40 miles to the dealership and he tells me that they are locked in a storage closet and he does not have the key. I was asked to come back tomorrow which I did. At this point I was informed that the plates are with the NYS DMV. I called up DMV, and was told that they dealership never faxed them a copy of my insurance card. I conveyed this to Ronald who after giving me the dear in the headlights look finally asked me for a copy of my insurance card. At this point every day they kept telling me the plates are being sent over-night from Albany. This goes on for another week.
Meantime my car is in the garage and I am taking car service to work because I can't drive around with no plates. I've even made my first payment on the car and I still can't drive it. For a couple of days they would not take my calls, would hang up on me, or simply claim to be in meetings. After threatening to come down there they produced me with an invalid DHL tracking number. When I informed them of this, they told me
You signed the papers, and if you want to see your plates in the near future I'd stop calling. It's been a month and there are still no plates and the car is still parked in my arage. Today I was informed that I was on my and that they have spent enough time looking into the matter. I will not be dealing with Route 22 Nissan in the future even if their cars were being offered for free. Furthermore, there is a $200 document fee which I really feel does not correspond to the service that I received from them.
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