I am glad i came acrooss this site. Back in January i took my minivan to this store about 11 am for a front in brake job which was on their board for around 130 $.
While waiting some big shot was there visiting the store and all employees were very polite, as soonas he leftthey reverted back to being jerks. A couple was there because when pep boys changed their tires they somehow damaged their rims, so pep boys gave them "used rims" as a replacement and the guy wanted new ones as the rims the damaged were nearly new.
Meanwhile its around 1230pm and my car is still sitting in lot, so i ask what is going on at the counter and they act like they are doing me a favor by even talking to me, but they tell me i should be next.
Well i am hungry so i go to a fast food nearby and come back in about 40 minutes,
I see my car still in lot and it is close to 130pm by now and i go to counter again and the guy tells me "we are working on it now" and i say "thats funny cause its still in the lot" and the guy says "well the key is off their board so they must be pulling it in"
And I say... Well i did'nt say anything cause he scooted into the forbidden garge are where i could'nt take up anymore of his valuable time.
Meanwhile every customer is in this really bad waiting room that the floor has'nt been swept or mopped in who knows how long.
The only thing to do is buy little snacks from some young lady who is wearing a "don't ask me " t-shirt, REALLY!
So not being born yesterday i realize they are working on the wrong voyager! But they don't know cause they are the pep pro"s. I figure i have wasted four hours and figure i in for the long haul.
Meanwhile i have learned that one key can fit many different cars, so when anothe customer said "these are'nt my keys. They realize the gave the wrong customer the keys,
They did not notice and drove off cuz certain models or something can have almost any key start them. So they had to contact that customer, (you leave your phone number when you fill out the forms).
Well that customer did not get her keys back until after six and the employees, espicillay the store manager were laughing at her w. They closed at six that day for inventory, so she had to bang at the door to be let in.
She had gone home with her car, but her husband had to come by with a spare set, but she had to come back to get her orignal keys.
Meanwhile, i go back to the counter and inquire about my mini van which is still in the parking lot.
He tells me it should be done soon like 10 minutes and i am really eating this crap up so i say sweetly, "wow that is amazing cause my car is still in the parking lot"
Yes, sweet revenge, his face turns three shades of purple and contorts into something fron a stephen king book.
It seem that although i was waiting in the waiting area, they had called my house, spoke with my 17 year old son and gotten permission to work on the car from him.
The total bill would have been close to 500$with a full service brake job.
Well, the thing that realy made me mad, was the 1230 conversation when the guy did not let me emphasis the fact that my car was in the lot.
When he diapeared into the garage area when i was still talking to him.
Well finally and it is around 330- 400 pm now they get to my car and although they qouted me a $130 price they came out to about 230$ with a free oil change they gave,
Which when i checked the fluid a week later was empty. The repair was fine, no complaint the work it was the service that was crazy,
It was the absulute backward, opposite, the bizarro world of pleasing the customers.
Naturally i have never been back, you have lost a customer forever. I don't go there for parts, not for a cleaning rag, not for washer fluid, not for a quart of oil. Nothing.
Gerald
middleeboro, Massachusetts
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