On Saturday March 6 I visted Pep Boys on Preston Highway in Louisville, KY. I arrived at 9:20 am and spoke with the sales person advising her that I wanted to purchase four new tires and four new wheels. The total cost was roughly $600.00. The service person told me that it would take about 2 hours to get everything done including a front end alignment. I left and went shopping and pep boys called me at about 12:45 stating that they had the alignment left to finish and that it would be about 20 more minutes, well to make things short I didnt get my car until 4:30 P.M. So much for a two hour wait.
Now the fun stuff starts. When I finally got my car and got home, my fiance came out to look at my new rims, while he was examining the rims he noticed that all the rims were scratched from where the installers had used impact wrenches on the painted rims. On one of the back tires there was a few big chips out of the rims.
I called the store manager and he said"well what do you want me to do about it?" I advised him that I wanted four new rims. He told me that I would have to come back on Monday because they had to order the rims again. On Sunday I was drving my car and noticed that when I would go over a bump I was hearing a rubbing noise from the passenger rear tire. I pulled over and the back tire was a different size. It was a bigger tire than rest of them. Not to mention the car was still out of align. It was still pulling to the right as if nothing had been done to the car.
So on Monday 03-08-04 my fiance took the car to the Brekenridge Lane store to have new rims put on. He got there at 2:00 pm and did not leave the store until 6:30 pm, another 4 hr wait. They didn't even have time to check the aligment on the car. When my fiance was drving my car home he noticed that the car was having trouble making turns and having trouble controlling the car. When my fiance got home he called the store back and then they realized the that tires they recommended were the wrong size they were still too big for the rims that I had purchased. Yet again we called them back and they told us to come back on Tuesday to have the right tires placed on my car. So we were nice and said o.K.
Tuesday 03/09/04: We arrived at Pep Boys at 8 am opening and advised them that we needed the tires changed. We were sitting there and noticed the installer that was taking the rims off have a supervisor looking at the rim that he had just taken off. He had chipped the rim again! They came and advised us of the problem and they said that we would have to come back late that night once they received their delivery. They went ahead and re-did the alignment since they had done it with the wrong size tires in the 1st place. We finally got to leave Pep boys at 10:39 am.
While driving the car home my car would jerk to the left when I was shifting gears, and instead of my pulling to the right it now pulls to the right. Guess what we did? We made another phone call. They then told me that I probably have a problem with something in my suspension. They then wanted me to come back tomorrow. I told them that I would have to think about it.
These guys should have inspected the suspension before doing any alignment work at all. So now I am going to BIG O Tires to have real quality work done and taking the crap from Pep Boys back and getting my money back. So if YOu decide to goto Pep Boys you better think twice and make sure that you have a week of spare time to put up with their mistakes and excuses
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