I have a 99 GMC Denali with 65,000 pampered miles on it that had a weird clunking sound when I would accelerate from a stop. I took my Denali to Eddie's transmission AKA D&M and AMMCO Transmission on E. Harry in Wichita Ks, to see if the clunk was coming from the transmission.
After dropping off the truck and having them look at the transmission I was told that the clunk sound I was hearing was coming from a bad sprag inside of the transmission and that the transmission would need to be overhauled to resolve the clunking sound. I told them to go ahead and repair the transmission under the assumption that the clunk heard would be fixed. Got the truck back 2/17 and was told to come back in 10 days and make sure everything was still ok. After leaving Eddie's I hear the same clunk sound that was heard before.
At this point I am a bit upset due to just spending $1862.02 on something that does not seem to be what was causing the clunk on take off. So I then did some research and found that the clunk is actually a well known issue with the slip yoke and the fix is to replace or lube the rear drive shaft slip yoke cost around $100.00 at any local dealer. I also took the truck to Scholfield GMC in Wichita and had issue confirmed.
I then went back into the shop and talked with Eddie the owner asking for my money back and he said in so many words to screw myself and I will see you in court. He also said if you win in small claims I will see you in a higher court and counter sue and drag it out forever.
Now for the good parts:
After the argument in his shop and the fact that I brought the truck in with a clunk and left with the same clunk and wanted my money back on rebuilding a transmission that did not need to be rebuilt, I investigated his business. WOW the BBB plaque on his wall was bogus!!! He was removed as a member with the BBB due to many unresolved customer complaints under 3 different names. You can confirm this with the local Wichita BBB.
I have filed a complaint with the BBB and the district attorney consumer office in Wichita. I will be going downtown tomorrow to file a law suite. I also notified the local news station on the possible fraud this company has caused so many people this far. I am also a pretty good webmaster and I will be making a nice little website dedicated to them... Look for it soon!
Advice:
If you are having any transmission issues or what you think may be a transmission issue I highly recommend to take your automobile to the local dealer. I have learned a very valuable lesson on this issue and I am willing to pay a bit more and save a ton in the long run!
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