I don't know that I believe all the complaints that I have read against WFS. However, I am not sure that I would have believed what they are doing to me if I weren't living it.
In 2003 WFS did forced insurance on an auto I had financed with them. They applied 2 monthly auto payments to the forced insurance and then informed me I was behind by 2 payments.
It has taken me until now (Nov. 2005) for them to admit that I proved I had insurance. WFS claims that they don't have anything to do with the insurance and gave me the number to Balboa their "insurance department".
Balboa gave me the run around and did things like telling me it takes 2 or 3 days to receive my faxes and they have never received anything I have mailed them. And then when Balboa finally admitted I did in fact have insurance, it tooks many weeks for them to relate that to WFS.
Anyways WFS now admits that I have insurance from back in 2003. However, they have taken the 2 auto payment I made back then, which were diverted to pay insurance and have credited them to principle.
Now WFS still says I owe them for late penalties because I am behind 2 payments. They have also injured my credit by reporting that I am behind by 2 payments.
I have had nothing but problems with WFS since I got the loan. They never correspond or send anything that you can look at. The only thing they send is a monthly computer statement that has never made sense from one month to the next. The statements don't even show when they charged the forced insurance, it just show up as a increased amount due with no reason why.
I am honestly trying to work with them and I am trying to get a response and all I get is 2 collection calls from them every other day. I have had numerous auto loans with other companies and there has never been any problems but with WFS it feels like they're the slum lords of the auto loan industry.
I was talking to my lawyer about this and he says I should go to small claims but if someone out there wants to do a class action let me know. I have everything they have ever sent me and it doesn't make any sense. I have also written them multiple letters that they have never replied to.
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