I was moving from NY to Maryland and had reserved a Ryder Truck. I was to pick it up on Saturday and return it on Monday. On Friday they called and told me the truck wasn't there yet but that it shoud be there by 10AM Saturday morning and that they would call me.
I called at 11 after not hearing form them and they told me there was no truck. They told me there was nothing they could do. I asked if they could check other locations and the told me they were too busy. They gave me an 800# to call Ryder Corpporate. I called that number and after 45 minutes finally spoke with someone who advise me that I only reserved a rate, not a truck. I told him I was going to have a difficult time moving my belongings in a rate. He told me there was nothing they could do.
I had sold my house and had to be out by Monday so I called around. The kind hearted folks at Sears rent a truck offered to give me a truck for $750 $1 per mile for a cost of over $1,000. I called U-Haul and the man was very sympathetic. He was able to tell me that he had 7 trucks due in the next two days but he had 5 people waiting in front of me but that as soon as he had one he would call me. He gave me his cell phone number so I could call him directly.
Now that is customer service. I contacted Ryder several more times and they were basically useless. They offered no help, no sympathy and no financial restitution now due to the fact that the people who were going to help me would have to take a day off from work to help me move. I finally got a truck, from U-Haul, on Sunday afternoon.
I moved and their truck was great. On Tuesday... 4 days after I was supposed to have the truck, Ryder called and told me I should come and pick it up. Pathetic! I would rather carry the stuff on my back than call Ryder again. It is no surprise to see so many complaints against them here.
N
Annapolis, Maryland
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