Throughout the process of selling my financed car to a private buyer, I received different information from different Capital One representatives. I got the impression that the company has high turnover rates for its customer service employees because so many of them gave answers different than other employees. Perhaps the company simply does not train its employees very well.
When the buyer wired his money to Capital One, it took two days for it to clear. Fine. But my buyer was getting understandably anxious to receive the release of lien as soon as possible after sending the money. I called Capital One several times to ask if a fax could be sent once the money cleared. They said yes. When it cleared, I called and someone told me it couldn't be done.
After explaining to her what I had already been told, she said it could be. I called a few hours later because I hadn't received the fax. Only then was I told it would take at least 48 hours for them to send the fax.
First of all, shouldn't a bank have the technology to send a fax quickly? They certainly have the technology to bother customers at a moment's notice. Secondly, how hard would it be during the five calls I had previously made to tell me how long it would take to send a fax?
This isn't a major complaint, I realize, however it does demonstrate just how unhelpful banks tend to be, especially when it comes to the point of the customer paying off their loan. My experience with most banks has led me to urnestly believe that consumers in this country need to realize their own power and organize to use it. If as a group consumers demanded better service, they would get it because all business is dependent on consumers.
Gary
ann arbor, Michigan
U.S.A.
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