I got a car loan from Capital One Auto Finance on May 15. My 1st payment was due on June 15th but I never received an account statement or coupon book or any type of reminder. I took the iniative to send the 1st payment to the address that was on my car loan contract. It was a Sacramento, CA address. I called the automated service on the 19th of June and it stated that my payment was late. When I spoke with a rep I was told that the Sacramento, CA address was not Capital One, had never been Capital One and they did not know who was at that address. I asked them why they car dealership had that for their address and the rep stated that he did not know. He advised me to send another check to keep my account from going into default. I sent another check that same day. I was surprised when my checks in my account started bouncing. Capital One did receive mail at the Sacramento address and had cashed both checks that cost me $75 worth of overdraft fees. I talked with them about this and they acknowledged their error but refused to reimburse me. I reported them to the Better Business Bureau and they refuse to respond to them. Capital One is trying to say I meant to send 2 months' payment at one time which is untrue. Now my other bills are behind because they took money from the account with the 1st check that they swore they would never receive. Capital One is the Enron of the financial service sector and nothing more than glorified loan sharks. This is obviously a greedy company that lacks, integrity, honor and character when dealing with its customers. I advise anyone out there to never do business with them at allLaSoniaCalera, Alabama
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