I rented trucks from this company many times over the years, but this was the worse experience. The Van Nuys location has people employed, who clearly don't want to be there. Long lines, unfriendly service, no courtesy.
The truck I got assigned didn't start for an hour.
The mechanic at hand never serviced a diesel truck in his life.
The manager Doug Duplesis refused to exchange the truck.
Of course the truck didn't start up the next morning and I had to get a mechanic and lost half a day of my second day of move. The truck was far from being a 'gentle ride' as advertized.
Bumpy and noisy with interior cab looking like it just came from a war zone. Both odometer and speedometer read 20% too high. I was overcharged for milage and for blankets I never used. The manager was dismissive and denied the wrong milage and lied about the maintanence of the trucks.
The experience I had the next day at the very next location a few blocks away was exactly the opposite.
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