Ordered $1,100.00 Broan 48" Range Hood. Range Hood arrived damaged (dented) and now that I have had this thing lying around in my living room I notice other issues that appear to be manufacturer defects as well. I agree with someone else it appears they sell damaged and perhaps seconds that don't pass the muster with legitimate companies.
When you complain and insist on replacement they get extremely abusive, but when you buy they couldn't be nicer. Aaron called me about my damaged appliance and screamed and yelled at me, telling me he was a Brooklyn scumbag and they know how to "handle" people from Maine - what in the hell does that mean??? Told him I was contacting AG and he told me to "go ahead" he's friends with the New York AG, which might explain the fact these issues appear to happen time and time again. Wish I had read the reviews first, but every review I have read is so similar, refusal to make good and then becoming increasingly abusive.
Aarron told me I was going to have to pay for shipping. Yeah right I am going to pay because they sent me a damaged appliance from their shipper A&M delivery, dba Interstate (New Hampshire). When I wouldn't go along with that he said OK they would replace my appliance but I would have to pay for it again and then they would refund once they picked it up, even though according to him they were going to pick up and replace at the same time. What a scam.
Aaron said he would send me an email telling me how to pay for this item again. I told him my brother who happens to be an attorney would have to look this over and guess what - never received that email that was going to ask for my cc information. They have apparently convinced others to do this and it took them months to get their money back.
What is really appalling to me is that manufacturers allow them to sell their products even though these reviews are out their. They need to be stopped and the consumer needs to be protected from companies such as this.
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