Usacomplaints.com » Construction & Repair » Complaint / Review: Ge - GE Monogram Appliances Paid over $18K for 5 brand new GE Monogram appliances and all arrived damaged!. #302669

Complaint / Review
Ge
GE Monogram Appliances Paid over $18K for 5 brand new GE Monogram appliances and all arrived damaged!

Wow, where do I begin??? Well first of all I can certainly say that I can empathize with the way GE has treated their customers; my husband and I have delt with for lack of a better desciption, the incompetent and inefficient Customer Relations staff. Our issue has been present since December 17th; my husband and I built a new home and have all but 1 of the appliances (we did the 2 drawer Fisher & Paykel - WHICH ARRIVED IN FLAWLESS CONDITION) in the GE Monogram. Pathetically, every single appliance was damaged!!!

Let's see... From day one... Our double oven doors had dents in them - THEY'VE BEEN REPLACED THREE TIMES, likewise with the counter depth microwave door - REPLACED ONCE, panel above the 48" built-in fridge had 2 dents - REPLACED ONCE, face of 36" range top STILL REMAINS DENTED and SCRATCHED, and lastly the professional hood has DISCOLORATION SPOTS, A KNICK and CAME WITH A BROKEN KNOB, and replacement knobs sent were damaged AND still in the packaging -What ever happened to "QUALITY CONTROL???!!!"

Here it is 5/8/08 and the range top and hood have yet to be delt with. I have contacted the Customer Relations dept. Numerous times; no one ever seems to find the log history of the calls I've made. Now I'm being told there's nothing they can do; it's over the 30 days... When I've been trying to get the damn appliances fixed/replaced from day 1! The servicemen they send out are a JOKE; they arrive with no instructions and when you advise/identify the issue the reponse is "Oh, I'm going to have to call this in; there were no instructions for me." What the hell is the use!? And having to consume an entire day to wait for them is absurd! But this hasn't only been once... The first appt. Was scheduled for 12/23/07 - To no surprise, it was a "no show." 2nd appt. Was 1/4/08 and the only appliances addressed were the oven and door panel above fridge. We had another appt. A couple weeks later; all they did was come to replace the damaged parts, and they came out again... You know where this is going; I've even lost track how many times the GE repairmen have been here. After each visit; issues were not addressed!

WE ARE DONE WITH THIS PING-PONG TREATMENT! I am sending a letter to Ray Graft as one last attempt; if I receive no response... I will see GE in court and they will pay for the time wasted (having to wait 8 hrs for each appt); the pain and suffering with respect to the stupidity of the Consumer Relations staff - AT ALL LEVELS! The stress they've caused in lack of documenting call histories, and lastly for my attorney fees charged as a result of the case. The smart thing would be for them to resolve the issue, but if not - SEE YOU IN COURT GE! *A special thanks to the people who have commented on GEs customer service; the postings solidify that the Customer Relations lack of providing exceptional customer service is an ONGOING issue that has yet to be addressed*


Offender: Ge

Country: USA   State: Kentucky   City: Lexington
Address: GE Appliance Headquarters Building AP6 Suite 129
Phone: 8003861215

Category: Construction & Repair

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