First of all my husband and I are apart of the VIP Membership where you pay $14.99 and then you have to order atleast 2 pizzas per month to get a free pizza and special coupons. One of these special coupons are a free size order which is either cinnastix or breadstix. We always order cinnastix because they are my favorite. On this particular occasion that i'm sending this report about we ordered cinnastix and apart of our free size order.
On a previous occasion we ordered cinnastix but got breadsticks instead and they had to come out and deliver the cinnastix instead. That was mentioned because I would like you guys to know what service we had before.
Anyhow, we got our order and after they delivered the cinnastix (after the delivery driver left) I realized the cinnastix were hard as bricks!!! We ordered approximately one hour before closing because when I looked up to call them to get fresh cinnastix it was 12 midnight pass closing time.
I called back anyway and a guy said to call back later after the store opens again. I called back and then I have a hard time explaining to the workers and the manager that I ordered previously and want to get fresh cinnastix.
A guy tells me that the delivery driver is not there because his car broke down and that he would have the next delivery driver that comes in at 5pm deliver our cinnastix.
My husband and I notice that it was 5:35pm so we decided to call back the Pizza Hut to check and see if the driver would be bringing the cinnastix. I spoke to a worker (who by the way couldn't speak English or pretended like he couldn't) said "I'm not sure what you talking about" "what you say"???
So I just gave up and said let me please speak to a Manager. The manager (who wasn't any better) said that a driver delivered the cinnastix already... Um... To what adress I said because if he did I wouldn't be calling.
He insists that the driver delivered the cinnastix and then accuses me of trying to get free cinnastix. I then calmly informed him that how can I try to get free cinnastix when I have the old cinnastix still here??? He then had to try to use another defense and asked me to hold on the line while he looked at my account??? He then comes back on the line and says that we get free orders every month and that is not right.!!! At this point I had to just laugh because what he failed to realize is that we are VIP customers and to qualify you have to order 2 large pizzas a month and therefore we get a free large pizza. Besides if I did get free orders that means that someone on your staff is not doing something right... You try calling your local Pizza Hut and say I'd like to order you to give me free pizza (without a coupon) and see what they say.
At this point I called the 800 customer service line and make a complaint... And should be recieving a call from the District Manager in a few days... (hopefully that goes well and I can clear this matter up). At this moment I am waiting for them to deliver my cinnastix for the 3rd time... I guess the saying "Nothing in life is free" is right because even when you are supposed to be getting a deal the free stuff you get is not the same quality as if you paid for it.
Don't become a VIP Customer with Pizza Hut because the free items you get will not be the same quality as the paid for items. Unless you remember to request fresh from the oven EVERY TIME!!! Only at the Pizza Hut on 13318 New Hampsire Ave in Silver Spring Maryland
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