I have been a loyal customer of Pizza Hut at two locations and various phone numbers for 12 years and have spent literally thousands at pizza hut (1-2 pizzas per week) until this past month.
I never had an issue with one of the stores in Mesquite, Tx, but have had nothing but problems since moving to Dallas. I had no problems with this pizza hut until 2 months ago. Since then we have received a dropped pizza, the wrong pizza, 3 very late pizzas (over 2 hours), one free' pizza was delivered, and my husband's being insulted by the manager.
The first problem arose with a very late pizza, call the store manager. Who was very short with us, she gave us the corporate number, and called them. We received 3 free pizza coupons because of bad service and the rude manager.
We had no problems ordering the free pizzas, until we got to the last 2. The First one was incredibly late (2 hours late, 3 hours total since the call). The manager apologized, and that was enough at that time. On the last pizza, the delivery guy said he waited at the gate for 15 minutes before turning around and going back to the store. That was a lie because you can see the gate on our deck, and NO CAR was waiting more than 1 minute. Our pizza finally arrives, almost 2 hours later.
My husband calls the manager, and she's nice, until she go to hang up the phone and didn't hang it up right, he hears her saying, My god! That Son of a bitch! F*ing Asshole, if he calls to complain 1 more time, I swear to god this is the second time we called that night, first to find out where the hell our pizza was, and second to inform her of how late our pizza was, and that the driver lied to us about the gate. She promises to send a free pizza and breadsticks over as soon as the driver gets back. 2 hours later, no free pizza. We call the store, and no one is there.
Corporate office is no help, I don't give a damn about free pizza, all I want is half-decent customer service, and I can get that elsewhere.
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