Complaint / Review
Jamaica Blue Mountain Coffee Traders, Jerry Delince, Marc Aptakin
Goods never arrived after 9 days. Money deducted from my credit card. No shipping status, emails unanswered. Nobody answering their phone, except for answering machine

I made a purchase online on March 30. Order # 1591 amounting to a total of 411.99 USD.

9 days have passed but my coffee beans have not arrived. There is no word of the shipping status. Nobody replies to all the email addresses on their sites, including the owners, Delince and Aptakin. I called their phone number for several days, but there is only an answering machine.

There is no way of reaching or contacting them.
Goods never delivered BUT the money has already been deducted from my credit card.

They promised to ship within 48 hours but there is no word or information about the shipping status of my purchase nor any way to contact their company either by phone or email.

Caroline
Bacolod
Philippines