Complaint / review text:
My grandson and I ordered our food from Jack around 11:50. I order their new mini Sirloins Burgers, and other orders for my grandson and wife. The bill came to $25.00 plus and when I asked Ashley, night manager what is the price for the 3 mini Sirloin Burgers she said oh I thought you ordered three orders of the three mini burgers. While ordering I noticed that you could hear that she had turned off her mike. So I was ordering and she was doing who knows what!
When I drove around to get the order she had part of it and no drink. I asked for the drink and she said I didn't order a drink. Ok! I can live with that but my grandson hear me order the drink. Since they only had my grandsons order she told me to wait around front for the second bag. So I drive around front and wait and wait and wait. One of the guys that works there looks out the front to see me waiting there. After twenty minutes, I walk around to the drive through window and ask where is my food. Ashley, said oh I thought you drove off without your food but we still have it.
Long story short, I told here I don't what cold food and she could keep it. I tried to call to speak to a real manager and found out she is the night manager. I explained how upset I was with her service and she told me she has been there 4 years and fills she is doing a good job. One excuse she had was that they was taking orders and taking care of people at the window. I told her to try and do one thing at a time and do it right.
This locations forgets to put the full order in the bags all the time but it is to much of a problem to go back and pick it up. I usually just consider it human error and I should double check their work any way. But, I am really upset tonight because they only had two or three cars go through while we waited and they just sat their looked out the window at my car and played stupid when I went to the window.
I have learned my lesson and that was my last time for the Jack in the Box on Ontario in Corona, CA