Service at local fast-food resturants has been increasingly bad in the Memphis area since I moved here seven months ago. Today I experienced the worst service I have EVER had from anywhere.
I was sent to Taco Bell to pick up lunch for my office. I had orders for four people and they had all ordered one of the "value meals" or whatever Taco Bell named them. I have always spent more time then needed at this particular resturant because of slow service. And sometimes they would run out of necessary stuff like nacho cheese or taco shells. Knowing that this was a regular occurance I prepared myself. I didn't prepare myself however for absolute disregard for customer service exemplified by the Manager, Patricia.
I was about to make my order when the girl taking my order asked me if I could come inside and place my order. Asking why, she replied that her manager said that they were on a timer and that they couldn't take large orders at the drive-thru. Finding this funny that they were on a time considering that they are the slowest Taco Bell I have ever been too; I told her that I could get out of the drive way (I was blocked in by other cars) and I told her to take my order anyway. After repeating my order a few times. I drove to the window and received my order in an amazingly fast time (for that branch). But I noticed that I was missing my fourth drink.
That's when "Patricia" opened the window and instructed me to pull aside and come inside if their was a problem. I told her that I was missing a drink and she informed me that they were not able to take another order at the window. I was not making another order I was trying to receive the correct amount of drinks I had PAID for. But she refused to return to the window.
I drove away declaring to never get anything from Taco Bell ever again. Which isn't hard because it's not exactly Wolfgang Puck!
I went to the taco bell website and found that my only way pf contacting the company is through the internet (useless) or by phone (more so useless). I hope this website will actaully pass this on to the corporate offices who can handle this.
I just want it stated for the record that the manager, Patricia who is supposed to be the one you turn too with a problem with your order; showed not a care in the world about the bad example she was setting for her co-workers and an example should be made of HER by the TACO BELL CORP.
NINA
MEMPHIS, Tennessee
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