At about 10:30 this morning, I went to the Burger King on the corner of Alvernon and Grant.
After waiting over five minutes in line (TRAPPED behind a car and in front of car, since it's a one-lane drive-thru), i pulled up to make my order. They told me to wait, and so i had to wait another five minutes before i could make my order. Now, upon pulling in, i saw that there was no one in the drive-thru and no cars parked in the parking lot. So, what could possibly take 10 minutes for them to get my order down?
Finally, i made my order and preceded to pick up my food. The guy, who was previously in front of me, was long gone. I saw him take off minutes before i made my order.
So, at the window, i give them my credit card. They told me it was declined, which is complete bs. I told them to do it again. They told me it was already declined: "We're sorry, sir. Your card is no good." I made them swipe it again, and lo and behold, it worked.
After a couple more minutes (by now i've been at this so-called fast-food drive-thru for almost 15 minutes, with only one person in front of me when i arrived!) waiting there for a single breakfast sandwich meal, i was pretty upset. So, when they finally gave me the food and said "thank you, have a nice day, " i took it and drove off without saying anything.
I was 2 blocks away when i noticed they hadn't given me a drink. Normally, i would have said "screw it, " and continued on home. But, after the service i was just given, i could not let it slide.
I drove back and went it. No one else was in there. It took me 2 more minutes for her to make just 1 coke. I let her know how i had been treated already (and this is not the first time this particular burger king has treated me this way—it will be the last however), but she ignored me and went about her business as if i were just another unsatisfied customer, as i am quite sure they get many of them.
So, I left and went home. Pretty angry at this point, I put on a movie, and opened my sandwich. I probably don't have to tell you what happened, but i will. They gave me a completely different sandwich than what i asked for. And i'll also let you know that i had given my order at both the drive-thru machine AND at the window. What could have possibly prevented them from knowing what i wanted?
I could not forget how i'd been treated and i wanted to let the manager know it. However, i've been trying to call them for over 3 hours and amazingly, they can't even pick up the phone. Perhaps they're just tired of angry customers and simply let the phone ring all day.
I seriously don't know what is going on with this place, but i know they will never get my money again.
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