My husband and I went to get my son dinner from Burger King on Valentines Day. I had forgot that this particular Burger King doesn't have great customer service and are usually pretty slow, until we were sitting in the drive thru.
We decided to stick it out and go ahead and order. When we got up to order, the guy was mumbling our order back to us incorrectly over the speaker. I had to ask him to repeat himself twice.By the time we finally got to the pick up window (which the same window was taking money and giving out food) it had been 20 minutes which is really outrageous. I paid in cash and when the guy gave me back my change, he knocked my hand and dropped some of the change on the ground. He didn't acknowledge that anything had happened, so when he came back near us my husband said "you know you knocked some of her change on the ground, don't you? And the guy said "oh, sorry" and walked away.
Meanwhile the lady in line in front of us, had pulled up past the window like she was waiting for her order. We watched her get out of her car with a bag she had just been given, and walk into the store with it. I thought they must have screwed up her order. This girl that worked in Burger King came up to the window and said she was going to give us our money back. I said what for? She said, because he accidently gave your food away to the girl in front of you and it is going to take a full 4 minutes to make your order. So here's your money back. Like just leave, we're busy. I looked at her, and said I didn't wait in this line for 30 minutes to leave without my order I want my food.
So she looked at me like I was crazy and left to drop the order I guess. Meanwhile a few seconds after that our guy at the drive thru hands me the bag of food that the lady just walked in from her car that he had given her by mistake! Can you believe this? My husband told him, we just watched that lady walk this bag of food in, and we don't want that. I told him I thought it was against the law to do that, and I was pretty sure the health department would have a problem with it as well, and we wanted our food fresh! He too looked at us like we were ridiculous and walked away. A few minutes later they thrust a bag of food in my hand and just looked at me. I gave them back the other bag and we left.
Now the icing on the cake, is that my son wasn't with us when we went through this ordeal. I brought the food home to him and gave it to him to eat in his room. A few minutes later he comes out and says, I don't know what they did to this chicken but I can't eat it, and I'm pretty mad about it. I told him not to eat it, for fear of what they did to it!
We will never go back to Burger King again. We reported them to the health department the following day for passing food out the window to one customer, taking it back in over the counter and passing it back through the window to another customer! Hopefully something will happen over that!
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