I recently placed an order with sugarcraft.com for items I needed for an upcoming cake decorating competition. These cakes take an extreme amount of effort and time to make so I was hoping to have my items within the time stated on their website. I found out today that it just wasn't to be. I called them and boy did I get a good lesson in what customer service should not be. The lady on the phone told me she would not take any abuse. All I did was ask her for the tracking number for my shipment. I got the feeling that all this woman gets is phone calls and emails from angry customers. Then I started checking them out.
All I can say is there is plenty of negative feedback all over the net about these folks. I wish I would have known before I placed the order. I got the link from the ICES website so I figured they were a professional business as ICES is a professional cake decorating society. I have contacted them to let them know what kind of viper lurks in their link pages.
I am sure the ICES ethics committee will review the information as they really are a great group of people.
Anyhow to make along story short I was sent an email letting me know that my refund will arrive in about two weeks. Not holding my breath on that one. I have also contacted Visa, Discover and Mastercard to warn them about this rip-off company. I suggested they contact them and make them remove the copyrighted logos from their website.
Anyone up for a class action lawsuit to shut these people down. I know I am.
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