I ordered a pizza from Pizza Hut's online service, and was promised my pizza by a specified time. A clock was displayed for me by the Pizza Hut website so I would know what tine my pizza would be delivered by. The delivery was promised to be within 30 minutes, and if more than 5 miutes late, a coupon for a free pizza would be given. My pizza had been late on a previous occassion so I knew the drill. I watched the clock and 8 minutes after the promised time the delivery man, Bill, showed up at my door. He said "That will be $11.63"; Not "Sorry I'm late, or That will be $11.63 and oh, here's a coupon for a free pizza for next time."
Before giving him my check written out for $14 (a tip was included) I asked about my coupon and he proceeded to tell me he was not late. I told him that I ordered my pizza at 12:25 (If you look at my Pizza Hut account now, that is what their website says). The clock Pizza Hut had going for me said my pizza would arrive by 1:05 (so I assumed that was 30 minutes from order placement, but maybe it was 30 minutes past plus the 5 minutes if they were late). Either way, Bill arrived at my door at 1:13; He was 8 minutes late. He argued with me saying his paper showed he had until 1:12 (OK, I know these pizza guys aren't too smart, but I would think they would know 1:13 is AFTER 1:12).
He refused to give me the coupon, so I sent my pizza away. NO WAY am I giving a company with that kind of customer service any of my hard-earned money. I called the manager and she was unsympathetic. She said she could re-send another pizza with the free coupon, but it would be the same driver, and another 45 minutes (How did that benefit me at all after what they pulled?) She got angry with me and started yelling when I said that would not cut it. Since I should have had the coupon the first time, I suggested sending me a pizza and giving it to me free THIS time, but she didn't like that idea.
I wrote a letter to corporate, and this is great! This shows just how much they care. They sent me a coupon for $5. Excuse me, you complete morons, but you STILL owe me at least $15. They have no clue how to keep their customers happy, or they just don't care. Either way, I will never give them another cent and hope that others will see fit to do the same. Too bad, I liked their pizza, but they don't deserve to be making a profit with attitudes like that. I intend to send them back that $5 coupon to show them what I think about it and them.
Amy
Ft. Worth, Texas
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