Sept 13th I ordered a pizza and on the second slice a foreign object destroyed a $550 piece of dental work (a ceramic cap that was still in solid condition).
Dozens of attempts to communicate failed until October 18th, during this time I contact customer service at 9055271111 and had messages relayed to the area manager and subsequently his boss (which I asked for), yet I was not contacted by anybody accept for the occasional customer support representative because EVERY single time I asked to be called back and kept apprised of the situation, not every customer service rep called back but some did.
Unfortunately customer service reps cannot do much of anything in regards to this issue aside from relay messages.
Some interesting things to note would be that first their excuse was that the area manager was really busy, then the area manager was on vacation for two weeks, then there was no excuse.
A few days before I was actually contacted by a Shawn Bentley, supposedly the new area manager, I had to call the corporate office and speak with customer support there.
I received yet another excuse from Shawn Bentley, they were changing area managers and he was the new area manager. He didn't know about this (I don't know how that is possible, this demonstrates severe incompetance on part of the call center and the plains Rd. Store, it might explain why nothing happened until I called head office)
What about those messages I had asked to be left to the area manager's boss? Was he getting replaced or on vacation or too busy to deal with a severe problem such as this too?
Shawn Bentley told me that what had happened for a month was unacceptable, and I was issued a $42 credit as a result. I used it but ended up eating very little because the damage done to my tooth is painful and I feared damaging it even more (because if it does get damaged more it will have to be pulled).
I now experience extreme temperature sensitivity, something I hadn't experienced since before I had that tooth capped. Shawn Bentley explained to me that I may have to obtain some documentation from my dentist, and I agreed that it was a fair request, provided that I don't spend any of my money obtaining it. I should be compensated for my time as well. I'm a victim why should this cost me any more than it already has?
Shawn Bentley put me in touch with a carolyn tye, from the head office, 9059671010 (I believe she's at ext 338).
I spoke with her and explained the situation and she said that I would have to go to the dentist, get evaluated and obtain 2 years of dental records because it was their policy.
I told her that it was fine but I wasn't going to spend any of my money, that they should contact my dentist and arrange to cover all incurred expenses including transportation. She appologized and refused.
I then contacted the president's office again, and informed his secretary my position on things.
I maintained that I was not going to spend my own money on this unless if it was paying to have a lawsuit setup and paying for a cab over to the store itself to have the owner served with papers.
I also contacted customer support at 9055271111 and left a message for the store owner, I felt that he might have not been made aware of the situation based on what shawn bently told me. I was called back within a couple of hours.
First there was a lady with a really strong accent on the phone, I could barely understand her, then she placed a manager on the phone whom had an accent but was a little easier to understand (not much!). I informed them that discussions had broken down between myself and head office and that I was going to serve the owner of the store, and that the ball was in his court if he wanted to get the issue resolved as painlessly as possible.
That manager also informed me of a couple of things, one was that the pizza which I had given to the delivery guy containing the foreign object was sent to the head office and a report was returned claiming there was no foreign object found.
My sister saw that object and saw me bag it, and saw me pass it over to the delivery guy. A friend of mine saw the foreign object as well before it vanished.
This has made me furious and now I don't want to do anything other than sue for every penny I can.
I left a few messages again and sent a few emails, giving an ultimatum, either resolve my issues and investigate this disappearance of evidence or I will take the following action:
1) I will post this exact story to every usenet group I can on the internet, using deja (because I will get kicked off my internet if I use my email, my isp has strict usenet policies).
2) I will post to the usacomplaints.com and any other internet organisation I can find.
3) I will contact the better business bureau for this area and file a report.
4) I will give my mother's life insurance (she passed away two weeks ago) money over to my lawyer so that I can sue. If someone can get a million bucks for spilling coffee that was too hot on their crotch, I can get a fair amount of money from them too and a judge probably wouldn't look lightly on their behaviour when deciding the amount of compensation.
5) I would use the proceeds to purchase space, in at the very least the burlington post, with this story so that Pizza Pizza loses customers.
Heck I will follow the delivery guy around to all the customers houses and drop flyers in their mailboxes if I have to.
Point is: This will cost them much more than $550. I will see to it that it costs them dearly, so much so that maybe next time they will treat people like people instead of liabilities. I'm going to make sure they learn their lesson no matter the expense it incurrs on me, simply because if I have to spend money, it ought to be time for pizza pizza to be the victim and have to spend money to resolve a thorn in the ass.
If my ultimatum receives no answer, next week I will meet with my lawyer and launch my case.
Ryan
Burlington, Ontario
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