I received the worst service I have ever received at Uno's Pizzeria last week.
The waitress took more than 10 minutes to come and take our order. My food was cold when it arrived, and she brought my order to the table in pieces.
I was already done with my plate when she brought my ribs out (that were supposed to have come with my appetizer). Everyone at my table needed refills, and we had to literally get up to find her.
Once we found her, she brought a pitcher over and sat it on the table! I also told her that my ribs were cold, so she took them back. I then asked for the manager.
The manager came out and told us that she was his best waitress -she was the one who trained the other waitresses, and that he doesn't see how we could have a problem with her, but he would coach and develop her about sitting the pitcher on the table.
He also said that he had gotten several compliments on the ribs that night and that nothing was wrong with them - as if I had imagined them being cold.
He then gave me a box and told me he was replacing my ribs. When I opened the box, there were a slab of FROZEN ribs with barbeque sauce pored on top!
Needless to say, I won't be going back to Uno's!
Tameka
Dayton, Ohio
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