Wow I can't believe that I am writing this. There is an old saying that states; "Screw me once shame on you but screw me twice shame on me." Ever heard of this? Well, I want to tell you about Papa Johns Pizza. I am starting to think that it may not just be a bad store but maybe it is the concept of the entire company. Some time ago I was on my way out of town to a meeting and there was a Papa Johns Pizza close to where the meeting was going to be held. I ordered the pizza from my cell phone so it would be ready for me to pick it up soon. First, I almost did not find the place. There was no sign to be seen from any street. I found out later they were remodeling the building and all of the signs were removed. I still think they could have had some kind of signage. Anyway I picked up my pizza and left.
When I got to the meeting there were two others that I was meeting. I said lets go ahead and eat the pizza before it gets any colder. This was cool and so was the pizza. This was the worse pizza I think any of us had ever eaten. Will a couple days later when I was entering my receipt into my ledger I thought, you know I really should complain to someone as that was really bad pizza. So I called and talked to a manager that pretty much in short words told me to take a hike. I was told that if I wanted to come by sometime they would give me a new pizza free of charge but I told him they were 50 miles away as I was there for a company meeting and would not be back in that area anytime soon. So, I found a district office phone number and called them. They at least acted like they cared and sent me a coupon for a large pizza of my choice. Well when I got the coupon it was for store completely out of my area, so I called them back and they told me that was the only coupon they had and if I had any trouble cashing it in to let them know. So today I ran across the coupon again and decided that Pizza sounded good. So I asked the wife to call and order the Pizza. She did and told them it was a free coupon from the corporate office. They said no problem but could be paying $1.88 for the delivery. My wife asked me this and I said sure that would be fair with the high cost of gas. Then a few minuets latter we received a call back from the Papa Johns store and informed us the manager said no way were they delivering a free pizza even if we offered to pay $2.00 delivery. So I thought for a minuet and then called the store back and informed them I would be there in a couple of minuets to get my free pizza.
When I got there I was treated like I had done something wrong and when I asked to speak to the manager I was told he was too busy to talk to me. So, here is a classic story of not just bad customer service but what I would classify as NO CUSTOMER SERVICE!!!
Needlessly I will never order another Papa Johns Pizza again and I will do everything I can to tell as many people as I know this story so they too will know what kind of a company this really is. If I already had a problem with the company wither it was from this store or not I think that since I offered to pay $2.00 for the delivery that the store manager should have done everything he could to make sure I was happy with the service.
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